Customer Support

Please contact our office at 916-635-8800 if you have any questions or concerns about billing or service. If you need after hour's support please contact the corresponding customer service department as outlined below.

If your merchant account begins with 8788 please contact customer service at 877-635-8803
If you received a "Call ND" response while attempting a transaction please call for a Voice Authorization:

Visa/MasterCard: 800-944-1111

Amex: 800-528-2121

Discover: 800-347-1111
If your merchant account number begins in 02 or 05 please contact customer service at 800- 238-7675 option 0, ext: 16714
If you received a "KA" response, "Call" response, or a Reference Code 5, while attempting a transaction please call for a Voice Authorization:

Visa/MasterCard: 866-229-7148

American Express: 800-528-2121

Discover: 800-347-1111
For all of your terminal supplies please visit www.terminalpaper.com or call us toll free at 877-400-5990
American Express Customer Support: 800-528-5200
Discover Customer Support: 800-347-2000

"Family Winemakers of California through our endorsement with The Payment Exchange has realized cost savings and quality service. In the wine business, especially for small producers, receiving expert assistance and efficient payment processing services help the bottom-line and contribute to remaining viable.

The Payment Exchange team is knowledgeable and responsive, which is a combination any business looking for credit card services should consider."

-Paul Kronenberg
FWC President

Resources

PCI Compliance

Get more information on PCI Compliance

Card Acceptance Guide

Take a look at the Card Acceptance Guide for more information

The Payment Exchange

Customer Support

Resources

PCI Compliance

Card Acceptance Guide

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